| Job Information | |
| Job Title | Team Member (Talent Operations) |
| Track | Professional |
| Business Unit | Talent Skilling |
| Band | AA |
| Scope | |
| Summary | • Follows process and procedures to complete relatively routine tasks. • Expected to plan and organize their own work • The role constitutes 90% time in delivery / data analysis and 10 % in developing self, taking initiatives for process improvement. • The role requires 4 main pre-requisites - Client Orientation, Domain delivery, Query Handling, Excellent communication skills. • Understanding of key client expectation to meet satisfaction levels • Comfortable in working in a changing and high growth environment while taking directions and ensuring closure on action items. • Process knowledge- Independence and support enhancement initiatives |
| Detailed Responsibilities | • Learning Deployment and Administration Activities • Deploy WBT courses to the LMS (Learning Management System), and obtain signoff • Perform all types of training loads, including audience assignments, training removals, and notifications setup • Load events and sessions, and perform roster updates in the LMS ensuring accuracy • Format and load assessments, including creation of question banks. • Build audiences - pull headcount, or other reports and map them with LMS audience reports to derive audiences for a course. • Mark completions on approved requests. • Perform reconciliation activity for data related fixes • Help resolve course related and other miscellaneous issues • Login Issues – Access LMS and various other systems to investigate the issue. Follow up with business, and technical contacts to get the issue fixed. • Help resolve training completion issues • Help resolve other training related issues • Interface with client users as their tier 1 support for their learning related issues • Reports • Set-up new reports in Reporting tool, share with approved stakeholders • Obtain ad-hoc reports as and when needed from Reporting tool • Source File Repository • Complete retrieval requests • Complete requests to add files • Maintain SFR Master Spreadsheet (Tracker) • Update SOPs as per process changes and look for ways to enhance processes
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