Associate Vice President – Quality Assurance & Quality Control (QA/QC)

Job Title:

Associate Vice President Quality Assurance & Quality Control (QA/QC)

Location: Mumbai

Reporting To: Senior Vice President/ Project Head

Role Purpose:

The Associate Vice President QA/QC will be responsible for establishing, implementing, and governing Region/Projects not limited residential, commercial, retail, mixed-use, and redevelopment projects. The role ensures that design intent, statutory requirements, brand standards, and construction excellence are consistently achieved across the project lifecycle.

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Key Responsibilities

Strategic & Leadership

Define and implement the organization QA/QC strategy, policies, and frameworks aligned with international best practices (ISO, NBC, BIS, CPWD, ASTM where applicable).

Build and lead a centralized QA/QC function across multiple projects and regions.

Act as the final authority on quality standards, acceptance criteria, and deviations.

Drive a quality-first culture across internal teams, consultants, contractors, and vendors.

Design & Pre-Construction Quality

Review and validate design documents aligning specifications, and BOQs to ensure quality, constructability, and compliance.

Ensure value engineering does not compromise long-term quality, durability, or brand standards. Ensure quality decisions reduce long-term operating cost for Asset Management and Owners Associations.

Establish mock-up, sample, and material approval protocols.

Integrate BIM-based quality checks, clash detection, and constructability reviews with QA processes.

Evaluate materials, systems, and specifications based on whole-life cost, durability, maintenance, and replacement cycles.

Construction Phase Quality Control

Implement robust Inspection & Test Plans (ITPs) for all trades including civil, finishing, faade, MEP, interiors, and external works.

Ensure adherence to approved drawings, specifications, method statements, and statutory norms.

Monitor workmanship, material quality, site testing, and laboratory results.

Enforce corrective and preventive action (CAPA) systems for non-conformities.

Establish real-time quality dashboards covering NCRs, defect trends, rework costs, and contractor performance.

Contractor & Vendor Quality Management

Define pre-qualification criteria for contractors, subcontractors, and suppliers.

Conduct quality audits of contractors, RMC plants, fabrication yards, and factories.

Drive accountability through quality-linked performance metrics.

Facilitate third-party audits, peer reviews, and technical due diligence for high-risk packages.

Testing, Commissioning & Handover

Oversee testing, commissioning, and integrated system testing.

Ensure snag-free handover through structured pre-handover inspections.

Validate as-built documentation, O&M manuals, warranties, and statutory clearances.

Post-Handover & Customer Quality

Establish mechanisms for defect liability period (DLP) monitoring and closure.

Analyse customer complaints and warranty claims to improve future projects.

Support Asset Management team and customer experience teams on quality-related issues.

Governance, Risk & Compliance

Ensure compliance with local authorities, BMC, RERA, fire, environmental, and safety norms.

Identify quality risks early and implement mitigation plans.

Report quality KPIs, risks, and improvement initiatives to top management and board.

Ensure materials, construction practices, and workmanship support sustainability, energy efficiency, and environmental compliance.

Align quality standards with IGBC / LEED / WELL / GRIHA requirements where applicable.

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Key Deliverables

Company-wide Quality Manual & SOPs

Standardized checklists, ITPs, audit formats

Zero critical quality failures and minimized rework

Consistent brand-level construction quality across projects

Improved customer satisfaction and reduced post-handover defects

Create and maintain a centralized quality knowledge repository (lessons learned, defect libraries, standard details).

Talent Development & Capability Building

Represent the organization in technical discussions with authorities, consultants, or customers during disputes.

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Key Performance Indicators (KPIs)

Reduction in rework and quality-related cost overruns

Audit compliance score across projects

Defect density at handover

Customer quality complaint trends

Contractor quality performance scores

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Required Qualifications

Bachelors degree in Civil Engineering (Masters preferred)

Certifications in ISO 9001

Membership with professional bodies (IEI, RICS, etc.) is an advantage

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Experience

2022+ years of experience in large-scale real estate or infrastructure projects

Minimum 810 years in senior leadership roles managing QA/QC across multiple projects

Proven experience with Grade-A residential, commercial, retail, and mixed-use developments

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Skills & Competencies

Deep technical expertise in civil, finishing, faade, and MEP systems

Strong leadership and stakeholder management skills

High attention to detail with a strategic mindset

Independent decision-making authority on quality risks

Excellent communication and decision-making abilities

Ability to influence without direct authority

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Why This Role Is Critical

This role safeguards the developers brand reputation, customer trust, regulatory compliance, and asset longevity, making it one of the most critical leadership positions in a reputed real estate organization.