Associate Training Manager

Work Experience : Total 8 years previous experience in Training function and Minimum 1 year as an AM Training or related position.

Language & Communication :

• Should have good communication skills in English
• Should have managed a group of Trainers

Responsibilities:

• To motivate, develop and mentor team members in a dynamically changing environment
• Managed group of communication coaches
• Ability to plan training & refresher communication
• Ability to quickly channelize the existing resources, if need be, into any of the internal segments, basis the surge in the volume
• Must be able to coach & mentor the team on a regular basis
• Must be ready to pick up & drive towards the smooth closure of escalated engagements
• Must be able to draft & execute Achievement driven Incentive/Additional Incentive plans for the team
• Ability to drive the Training & Quality teams, by providing inputs - to eventually improve the floor's performance
• Ability to prepare & present SLA/KPI & other Metric driven Dashboards/Reports for Internal & External reviews
• Should be able to lead Governance/Escalations calls with the Client
• Should possess experience into international Voice process, preferable Telco experience
• Excellent Communication skills

Qualifications:

• Experience with technologies and best practices for instructional manuals and teaching platforms
• Good interpersonal skills and communication with all levels of management
• Able to multitask, prioritize, and manage the team
• Leadership, team building, and management skills
• Review Content for various trainings
• Good command over spoken and written English
• Candidate should be ready to work in a 24*7 environment
• Persuasive Speaking Skills- Able to understand customers needs and to add value to clients
• Highly energetic and self-motivated- Able to keep himself with a positive attitude despite customers objections

Required Skills:

• Good communication skills in English
• Experience in managing a group of Trainers

Preferred Skills:

• Experience in international Voice process, preferable Telco experience
• Ability to motivate and mentor team members