Associate Service Manager - WBG HO / IPO / CIP - Operations
Kotak Mahindra Bank
8 - 14 years
Bengaluru
Posted: 02/05/2025
Job Description
Position Title: Associate Service Manager – WBG/CIIB
| Department |
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| Location | Mumbai | ||
| Number of Positions | 1 | ||
| Reporting Relationships | DVP | ||
| Position Grade | Senior Manager / AVP |
The Service Solutions function (SeSo), part of the Corporate, Institutional & Investment Banking (CIIB) and the Team is a direct point of contact for Pan India PMS end client’s custody demat account opening & services
- Managing team of Service Managers.
- Handling demat / Bank Account Opening, Account maintenance, Term deposit requests, , transaction related queries etc, through client interaction
- Ensuring delivery of quality service to clients
- Ensuring customer requests/queries are attended to and resolved within TAT
- Coordination with stakeholders like Dp ops , Custody team , RM, PMS clients , Channel partners , LCC, BSG, IT , GR team etc. to speed up customer requestsand resolve issues
- Graduate with minimum 8-14 years of Banking experience
- Knowledge of banking operations and KYC for Resident Individual and Non individual and Non Resident account opening
- Should be familiar with Finacle, SIEBEL, BCIF , Ncif applications
- Ability to work under pressure in a dynamic environment
- Should have eye for detail & be meticulous
- Strong communication (Oral and Written) & Networking Skills
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About Company
Kotak Mahindra Bank is one of India's leading private sector banks, offering a wide range of financial services including personal banking, corporate banking, investment banking, insurance, and asset management. Established in 1985 and headquartered in Mumbai, it is known for its innovative banking solutions, customer-centric approach, and strong focus on digital transformation. The bank caters to diverse customer segments, from individuals to large corporations, emphasizing trust, transparency, and growth.
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