Associate Service Manager - WBG HO / IPO / CIP - Customer Service
Kotak Mahindra Bank
5 - 10 years
Mumbai
Posted: 22/08/2025
Job Description
Position : Sigma Account Service -
Location : Mumbai BKC
Handling Account Opening, Account maintenance, Term deposit requests,
CMS setup documentation (new clients/modification for existing clients),
Escrow accounts creation, handling CMS client queries etc., through client interaction
Ensuring delivery of quality service to clients
Ensuring customer requests/queries are attended to and resolved within TAT
Coordination with stakeholders like RPC, CMS Setup, CMS Ops, PSM, RM,
LCC, BSG, IT etc. to speed up customer requests and resolve issues
Additional Skill Set Required: Should have knowledge about Nodal Account/ Escrow Account
Ability to work under pressure in a dynamic environment
Should have eye for detail &; be meticulous
Strong communication (Oral and Written) &; Networking Skills
About Company
Kotak Mahindra Bank is one of India's leading private sector banks, offering a wide range of financial services including personal banking, corporate banking, investment banking, insurance, and asset management. Established in 1985 and headquartered in Mumbai, it is known for its innovative banking solutions, customer-centric approach, and strong focus on digital transformation. The bank caters to diverse customer segments, from individuals to large corporations, emphasizing trust, transparency, and growth.
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