Associate Service Consultant

Job Title: Associate Service Consultant

Location: Mumbai, Kurla West

Experience: 03 Years

About the Role:

We are looking for a proactive and client-focused Associate Service Consultant to manage and support our B2B clients. The role involves handling renewals, attending and making client calls, and ensuring seamless service delivery.

Key Responsibilities:

• Manage and maintain relationships with B2B clients.
• Handle service/policy renewals and ensure timely follow-ups.
• Make outbound calls to clients for renewals, follow-ups, and service updates.
• Attend inbound client calls and address queries effectively.
• Coordinate with internal teams for issue resolution and service support.
• Ensure high levels of client satisfaction and retention.
• Maintain accurate records of client interactions and updates in the system.

Requirements:

• 03 years of experience in client servicing / customer support / B2B coordination.
• Strong verbal and written communication skills.
• Comfortable with outbound calling and follow-ups.
• Ability to manage multiple clients simultaneously.
• Proactive, organized, and solution-oriented approach.

Preferred Skills:

• Experience in B2B client handling.
• Good knowledge of MS Office and CRM tools.