Associate - Quality
upGrad
1 - 4 years
Ahmedabad, Bengaluru, Mumbai
Posted: 18/06/2025
Getting a referral is 5x more effective than applying directly
Job Description
Role and Responsibilities:
1. To manage transaction quality profile for a sales/customer service process
2. To conduct audits as per defined guideline and sampling for transaction
monitoring.
3. To identify gaps and conduct 1-0-1 feedback with agents.
4. To create and publish regular audit reports with internal team.
5. To share TNI for refresher sessions with the training team to help improve the
quality of calls/email/chat.
6. To identify process/product gap & share the details with
manager/management.
7.To take regular initiatives to improve team’s performance, increase customer
satisfaction and improve sales closings.
Applicants Specifications & Qualification:
- Graduation in any stream is a must.
- Should have minimum 1 year tenure with upGrad
- Should have experience worked in customer service/sales process.
- Having hands on experience on 7QC tools.
About Company
upGrad is a leading online higher education platform that partners with top universities and industry leaders to offer professional certification programs, degrees, and upskilling courses in fields like technology, business, and data science.
Services you might be interested in
File Your ITR Now
Don’t wait for the deadline to stress you out!
Smart, fast, and reliable ITR filing for 2024-25. Submit your details today.