Associate – Program Management

The Associate College Operations, Student Success represents IIDE on-ground at partner colleges and is responsible for end-to-end academic coordination, student experience, admissions support (during peak cycle), and placement assistance.

This is a high-ownership, execution-driven role ideal for someone who enjoys coordination, structured follow-ups, stakeholder management, and working closely with students and academic teams.

Key Responsibilities

1. College Operations & Academic Delivery

• Represent IIDE at designated partner colleges and manage day-to-day coordination with faculty, trainers, academic teams, and college authorities.
• Ensure timely setup and uninterrupted functioning of classrooms, LMS, Zoom sessions, Wi-Fi, and academic tools as per academic standards.
• Monitor and report on:
• Attendance performance
• Assignment and project submissions
• Internal and external examination completion
• Fee collection status
• Ensure accurate and timely reporting of academic, engagement, and fee-related data.
• Identify operational or academic issues and escalate with proper documentation until resolution.

2. Student Success & Experience

• Act as the primary point of contact for student and college queries, ensuring a 24-hour TAT for resolution.
• Identify at-risk students and proactively intervene to reduce drop-offs and improve retention.
• Drive strong student engagement and satisfaction across the program lifecycle.
• Ensure 100% response rates across Subject Evaluations, CSAT, and NPS feedback forms.
• Maintain consistent communication to enhance overall student experience and satisfaction scores.

3. College Partnerships & Admissions Support

• Coordinate and manage day-to-day relationships with partner colleges and institutional stakeholders.
• Support onboarding of new partner colleges, including academic and operational alignment.
• Execute on-ground seminars, workshops, demos, and short-term programs at partner institutions.
• During the peak admissions cycle (MarchJuly):
• Counsel inbound and walk-in prospects
• Support lead qualification and follow-ups
• Manage confirmed enrollments and documentation
• Maintain accurate admissions data and CRM records

Note: Admissions responsibilities apply only during the peak admissions cycle and do not constitute a year-round sales role.

4. Career & Placement Support

• Execute structured placement planning for assigned batches across the academic lifecycle.
• Coordinate placement-oriented sessions and career readiness workshops.
• Support students with:
• Resume building
• Interview preparation
• Recruiter coordination
• Interview scheduling and communication

Candidate Profile

• 13 years of experience in academic operations, student success, coordination, or similar roles
• Comfortable in execution-driven, on-ground roles
• Strong communication, coordination, and follow-up skills
• Proficient in Google Workspace and basic reporting tools
• Based in Mumbai