Associate Program Director

Area(s) of responsibility

•    Definition, adaption and implementation of project management methodologies, processes and procedures, metrics and measurements, reporting and control.
•    Ability to handle Major escalation, drive Go-to-Green Plan and take charge till we stablise
•    Contribute to establish and maintain organizational delivery excellence strategy
•    Strong Service delivery, process, methods, tools and metrics (CMMi, ISO, Six Sigma, lean, SAFe)
•    Responsible for driving quality management and customer satisfaction to ensure appropriate usage of metrics
•    Periodically review delivery engagements to ensure compliance with metrics/KPIs and score cards
•    Collaborate with all ICTS stakeholders to ensure compliance with Delivery Excellence goals and objectives.
•    Plan and report productivity measures for all service lines including setting up of delivery excellence measures for predictable delivery
•    Experience in defining metrics and measurement based on latest industry trends and best practices.
•    Bring in thought leadership with past experience in having worked with many delivery tools and platforms to build integrated delivery platform
•    Focus on bringing innovation to improve quality and delivery assurance processes.
•    Global exposure and having proven record of working in cross cultural environment.  Strong communication & decision making skills.
•    Strong analytical & decision-making capabilities along with very strong people skills. 
•    This would be a supervisory role with both direct & indirect set of reports.
•    Responsible in assigning & directing work, manage, guide & report progress, responsible for performance assessment
 
Skills and attributes for success
•    Stakeholder Management
•    Global Mindset
•    Influencing and Negotiation skills
•    Change Management, Adaptability and Agility
•    Innovative mindset and ability to relevant models suiting to the context