Associate - Product Adoption
Freshworks
0 - 3 years
Chennai
Posted: 16/06/2025
Job Description
Company Description
About Freshworks
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.
Job Description
Responsibilities
Drive the customer onboarding experience by providing tailored solutions and best practices that create immediate value.
Deliver engaging and effective product training for IT admins and end users, empowering them to maximize adoption and achieve success.
Proactively address customer challenges and collaborate across teams to ensure a seamless onboarding experience.
Qualifications
What We’re Looking For
Customer-centric mindset: passion for simplifying complexities and delivering measurable value.
Technical Expertise:
ITIL certification or equivalent knowledge of service management.
Networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls).
Familiarity with APIs and identity providers like Active Directory.
Problem-Solving Skills: Thrive in resolving challenges effectively.
Strong Communication: Ability to explain technical concepts to non-technical audiences
Additional Information
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
About Company
Freshworks is a Chennai-based global SaaS (Software-as-a-Service) company that provides easy-to-use customer engagement solutions for businesses of all sizes. Founded in 2010 by Girish Mathrubootham and Shan Krishnasamy, the company started with its flagship product Freshdesk, a cloud-based customer support software. Over time, it expanded into a suite of enterprise tools including Freshsales (CRM), Freshservice (IT service management), Freshchat (customer messaging), and Freshmarketer (marketing automation). Known for its affordability, intuitive UI, and rapid deployment, Freshworks serves over 60,000 customers worldwide, including brands like Bridgestone, Klarna, and American Express. The company went public on the NASDAQ in 2021, making it one of India’s prominent SaaS success stories. Freshworks is often praised for its customer-centric innovation, strong product ecosystem, and commitment to democratizing enterprise-grade software for mid-sized businesses.
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