Associate Process Manager-Quality
Eclerx Services Limited, Mumbai, Maharashtra
5 - 10 years
Chandigarh
Posted: 12/02/2026
Job Description
We are looking for an experienced Quality Team Lead to join our international BPO team in Mohali.
Location: Mohali
Working Days: MondayFriday (SaturdaySunday fixed off)
Shifts: Flexible to work in any shift (245)
Domain: International Voice/Non-Voice Process
Responsibilities:
Lead and manage Quality Analysts
Monitor audits & ensure quality compliance
Drive RCA, calibrations & quality improvement plans
Support operations with consistent performance insights
Handle client interactions and quality reviews
Requirements:
35 yrs BPO experience with 12 yrs as Quality TL
Must have International clints handling experience
Strong QA frameworks knowledge
Excellent communication & analytical skills
Interested candidate can share their resume at rupali.devlekar.C@eclerx.com
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