Associate, Planning & Scheduling

Job Title:

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Key Responsibilities:

• Accurately predicts headcount or production hours required, handle time and staff shrinkage by work type.

• Identify gaps in coverage and propose new shifts or realignment along with hiring plans.

• Continuously monitor the performance against the plans and refine and redefine assumptions as and when required

• Modeling Short-term including capacity recommendations to close gaps and optimize resources

• Run "what-if" scenarios for operations or other support groups as requested.

• Conduct Stakeholder review meetings with the Stakeholders for Sign-off of Short-Term Capacity Plan

• Maintain Historical Data and trends

• Review DOW and Intraday Patterns

• AHT profiling

• Optimize breaks the day of or day before the actual schedule

• Schedule ADHOC intra-day training requests and update schedules

• Determine optimal work schedules and coordinate effective scheduling of non-productive activities like meetings, training sessions and vacations to ensure that response time and service goals are met

Desired Skills:

• Planning and scheduling knowledge is essential

• Require Scheduling skillsets for this role with IEX competencies

• Solution driven and result oriented

• Strong oral and written communication skills.

• Highly Proficient in Microsoft Office 

• Demonstrated ability to multi-task, prioritize and meet timelines of deliverables.

• Self-starter, sense of urgency and works well under pressure.

• Strong attention to detail.

• Highly professional and able to develop strong business partnerships.

• Ability to analyse possible solutions using standard procedures and principles.

• Ability to solve a range of straightforward problems with a moderate level of guidance and direction. 

Education Qualification: - Graduation

Disclaimer: - 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.' 

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