Associate - ORG_ORG

About Us

Moder, formerly known as Archwell Operations, is a part of Archwell Holdings founded in 2017. We are a tech forward outsourcing company specializing in supporting the US Mortgage, Insurance, and Banking industries. We specialize in end-to-end component-based outsourcing, managing one-off projects to become an extension of the customer service or operations team. Our team is built on industry expertise and provides the traction clients need to grow their company.

Equipped with diverse tools, platforms, solutions, and services we strive to work towards our mission to positively impact the financial health of companies by powering in-house processes using top talent, workflow best practices, and progressive technology.

Link - https://www.gomoder.com/about-moder

Job Roles and Responsibilities:

•         Processing Support - Voice resource needed for HOI & VOE roles

•         Reviewing all documentation submitted by the borrower, including income statements, asset statements, tax returns, and identification documents

•         •Verifying the accuracy and completeness of each document according to lending guidelines and regulatory requirements.

•         •Following up with the borrower or relevant third parties to obtain any missing or additional documentation necessary to complete the loan file

•         •Communicating with loan officers, underwriters, and borrowers to address questions, discrepancies, or issues related to documentation.

•         Answering or making calls to borrowers & employers

•         Responding efficiently and accurately to employers and client

•         Obtain the information and document it in a client system.

•         Meet TAT and Quality matrix

•         Handle escalations, investigate and eliminate root causes and handle reporting requests to support decision making.

•         Support Managers in critical decisions making in the process which can be valuable in improving efficiency or quality.

•         Lead by Example. Ensure working environment is stable and people feel motivated to participate and be involved.

 Qualifications & Experience:

Educational qualifications and years of experience required in any specific domain/skill for the role:

•         Basic Degree completion (15 years of education).

•         Excellent written and oral communications skills.

•         Completed minimum of 6 Months in US Mortgage Voice Process

•         Good exposure to MS office Excel

•         Not on performance improvement plan / Counselling in last 6 months

•         Should be willing to work in nightshift