Associate – Order to Cash (OTC) Billing & Collections Support

Job Title: Associate Order to Cash (OTC) Billing & Collections Support

About the Role

We are looking for a proactive Associate OTC Billing & Collections Support to join our Order to Cash team. The role focuses on supporting billing and collections processes, ensuring accurate invoicing, timely customer onboarding, and effective collaboration with Sales, Finance, and Technology teams to maintain smooth revenue operations.

Key Responsibilities

• Execute billing activities with a strong understanding of business models, products, and revenue impact.
• Serve as first-line support for customer queries regarding invoices, billing statements, and payments; resolve routine issues and escalate complex matters.
• Manage customer onboarding and maintain accurate data in CRM and ERP (SAP) systems.
• Support product setup across billing systems, coordinating with relevant teams for approvals.
• Assist in collection and verification of tax and statutory documentation to ensure compliance.
• Provide audit support and ensure timely closure of audit items.
• Drive process improvements, automation initiatives, and system transitions.
• Maintain SOPs, process maps, and RACI documentation.
• Collaborate with Sales, Technology, Finance, and Collections teams to resolve issues and expedite billing.
• Provide regular updates and dashboards to leadership.

Required Skills & Experience

• 35 years of experience in OTC, billing, or collections within a global organization. Financial Services experience is preferred.
• Strong knowledge of SAP, Salesforce, and advanced Excel (VLOOKUP, pivot tables, formulas).
• Excellent analytical, problem-solving, and data management skills.
• Strong stakeholder and customer management abilities.
• Exceptional verbal and written communication skills.
• High attention to detail, ability to multitask, and manage competing priorities in a fast-paced environment.

Qualifications

• Graduate in Finance; MBA preferred.
• Specialization in Order to Cash management processes for 35 years.
• Strong experience in order management and billing operations.

Additional Information

• This role may require handling sensitive financial and tax documentation.
• Candidates must have the right to work in the respective country (for US, indefinite right to work required).