Associate – Order to Cash (OTC) Billing & Collections Support

Job Title: Associate Order to Cash (OTC) Billing & Collections Support

Job Summary

We are seeking a detail-oriented and proactive Associate OTC Billing & Collections Support to join our Order to Cash team. The role focuses on supporting end-to-end billing, collections, and customer onboarding processes while collaborating with internal stakeholders to ensure timely, accurate, and compliant revenue operations.

Key Responsibilities

• Execute billing activities with a strong understanding of business models, products, and revenue impact.
• Act as the first line of contact for customer queries regarding invoices, billing statements, and payments; resolve routine issues and escalate complex matters.
• Manage customer onboarding and maintain accurate data in CRM and ERP (SAP) systems.
• Support product setup across billing systems, coordinating with relevant teams for approvals and accuracy.
• Assist in collecting and tracking tax documentation (W8/W9, Form 10F, PE Certificates) and liaise with Tax & Treasury for compliance.
• Support audits by providing necessary records and ensuring timely closure of audit items.
• Identify opportunities for process improvements, automation, and efficiency enhancement.
• Maintain SOPs, process maps, and RACI matrices; provide regular updates and dashboards to leadership.
• Collaborate with Sales, Technology, Finance, and Collections teams to resolve issues and expedite billing processes.

Required Skills & Experience

• 35 years of experience in Order to Cash, Billing, or Collections in a global environment.
• Strong knowledge of SAP, Salesforce, and advanced Excel (VLOOKUP, pivot tables, formulas).
• Excellent analytical, problem-solving, and data management skills.
• Strong stakeholder and customer management abilities.
• Exceptional written and verbal communication, with attention to detail and organizational skills.
• Ability to adapt in a fast-paced, dynamic environment and manage competing priorities.

Qualifications

• Graduate in Finance; MBA preferred.
• Specialization in Order to Cash or Order Management processes.