Associate Operations Manager- Credit Balance

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industrys most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.

With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physician practices, continuously striving to make healthcare work better for everyone.

Designation: Associate Operations Manager- Credit Balance

Role Objective: To directly supervise and motivate a team of frontline employees, ensuring

day-to-day operations run smoothly, meet performance targets, maintain quality

standards, and effectively communicate company goals while fostering a positive work

environment and addressing challenges at the operational level, acting as a bridge

between management and the workforce.

Essential Duties and Responsibilities:

Great with Healthcare knowledge

Should be aware of all type of payers.

Must have good understanding of payer portal for benefits & denials.

Should have people centric mindset to manage team

Should have verbal and written communication skills, probing skills and denials

understanding

Work in all 06pm to 3Am shifts.

Should be okay with work from office

Skill Set:

Candidate should possess good Healthcare knowledge.

Candidate should have knowledge of Commercial, Medicaid, Medicare and other

Government / miscellaneous payers.

Ability to interact positively with team members, peer group, seniors and onshore

counterpart.

Credit Balance Knowledge

Detailed understanding of Denials

Exposure on all financial class for all payers

Pre-requisite:

Should have analytical skills & exhibit clear thinking/reasoning

Should be able to comprehend & well-articulated to present his/her thought

process well

Should have excellent feedback and coaching skills