Associate Operations

Guardian

0 - 3 years

Chennai

Posted: 05/02/2025

Job Description

Job Description:

The Team Member (TM) is the associate responsible to ensure we are delivering timely and accurate information to each and every participant. The TM works with the Delivery Manager (DM) to identify process improvements by identifying issues, process delays, and quality problems and recommends solutions. The TM works with the OM and others to resolve participant issues. The TM is responsible for workflow management and for resolving participant issuesThe main duties and responsibilities of Junior / Senior Executive
Executes Issue/Query Resolution
Ensuring proper documentation and follow-ups
Telephone and written queries resolution as per the standard procedures
Ongoing delivery of quality service
Ensure service accuracy through compliance (TAT)
Maintain documentation of SOP's/Operating Instructions
Identify, share, and implement process Improvements
Compliance to TRBS & MIS
Processes are thoroughly executed
All Service Level Agreements (SLA) are met (workflow closeout, etc.)
Ensure information is processed in an accurate and timely manner in order to achieve agreed

Qualifications:

• Ability to work evening/night shifts.
• Shows flexibility to adapt to the changing needs of the business
• Occasional extended work hours/weekends to meet deadlines
• Participation in training sessions, presentations and meetings
• Willing to travel through company provided cabs

Location:

This position can be based in any of the following locations:

Chennai, Gurgaon

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday

About Company

Guardian Life Insurance Company of America, commonly known as Guardian Life, is a mutual life insurance company headquartered in New York City. Founded in 1860, it provides a variety of financial products and services, including life insurance, disability insurance, dental and vision plans, retirement plans, and employee benefits. Guardian Life focuses on helping individuals, families, and businesses secure their financial futures by offering tailored insurance solutions. The company is known for its strong customer service and financial stability, with a long history of providing life and health insurance to its policyholders.