Associate Manager - Outbound Operations (Offline, Packages)

About the Company

TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform aims to simplify the demands of the complex world of global travel by seamlessly connecting the highly distributed travel buyers and travel suppliers at scale.

The TBO journey began in 2006 with a simple goal to address the evolving needs of travel buyers and suppliers, and what started off as a single product air ticketing company, has today become the leading B2A (Business to Agents) travel portal across the Americas, UK & Europe, Africa, Middle East, India, and Asia Pacific.

Today, TBOs product range from air, hotels, rail, holiday packages, car rentals, transfers, sightseeing, cruise, and cargo. Apart from these products, our proprietary platform relies heavily on AI/ML to offer unique listings and products, meeting specific requirements put forth by customers, thus increasing conversions.

TBOs approach has always been technology-first and we continue to invest on new innovations and new offerings to make travel easy and simple. TBOs travel APIs are serving large travel ecosystems across the world while the modular architecture of the platform enables new travel products while expanding across new geographies.

Why TBO:

• You will influence & contribute to Building World Largest Technology Led Travel Distribution Network for a $ 9 Trillion global travel business market.
• We are the emerging leaders in technology led end-to-end travel management, in the B2B space.
• Physical Presence in 47 countries with business in 110 countries.
• We are reputed for our-long lasting trusted relationships. We stand by our eco system of suppliers and buyers to service the end customer.
• An open & informal start-up environment which cares.

What TBO offers to a Life Traveller in You:

• Enhance Your Leadership Acumen. Join the journey to create global scale and World Best.
• Challenge Yourself to do something path breaking. Be Empowered. The only thing to stop you will be your imagination.
• Post pandemic: travel space is likely to see significant growth. Witness and shape this space. It will be one exciting journey.
• As a fastest growing B2B platform our priority is purpose-building scalable systems.
• Adopting industry leading technologies to support best-in-class business capabilities for high performing and scalable solutions.
• Fast response to the evolving regulatory environment and helping to meet the firm's regulatory commitments by addressing internal and external commitments.

Job Title: Outbound Operations Offline

Experience Required: 45 Years

Department: Outbound Operations - Offline

About the Role

Key Responsibilities:

• Handle Offline FIT / Packages and Group tour requirements for multiple international destinations across the globe.
• Possess strong destination knowledge and coordinate effectively with agents, DMCs, and hotels to ensure timely conversion of files.
• Act as a key liaison with suppliers to obtain accurate quotations within quick turnaround times.
• Design and develop creative and niche tailor made itineraries for worldwide markets based on client requirements.
• Review and analyze competitor rates, ensuring competitive pricing and product performance management.
• Ensure smooth coordination across stakeholders to maintain high service standards and operational efficiency.

Qualifications

• Minimum 45 years of experience in outbound hotel bookings / offline Packages / Groups operations
• Proven expertise in handling FITs / packages and Group tours
• Strong negotiation, coordination, and communication skills
• Excellent knowledge of global destinations
• Degree in Tourism or Destination Specialist Certification will be an added advantage
• Ability to work under tight timelines and manage multiple quotations simultaneously
• Strong analytical skills for competition and performance review

Required Skills

• Strong negotiation, coordination, and communication skills
• Excellent knowledge of global destinations
• Ability to work under tight timelines and manage multiple quotations simultaneously
• Strong analytical skills for competition and performance review

Preferred Skills

• Degree in Tourism or Destination Specialist Certification will be an added advantage