Associate Manager
HCL
4 - 7 years
Noida
Posted: 20/06/2025
Job Description
Job description:
Quality & Training AM/DM
- Participate in planning and forecasting exercise with onshore and business associates
- Create financial reports on costs and allocations and perform analysis on various cuts for presentation to management and business groups
- Identify and implement improvements in formats and templates used for reporting and analysis
- Ensure that all SLAs are met, measured and reported to the clients on agreed frequency
- Run the governance with clients and maintain action logs to record, track and close the issues
- Act as first escalation point of contact for all service delivery related matters
- Conduct team meetings, collect information on people issues and implement actions to address them.
- Review of deliverables on defined parameters.
- Continuous process improvements to create capacities.
- Build, own and improve internal controls in the processes
About Company
HCL Technologies, founded in 1976 by Shiv Nadar and headquartered in Noida, India, is a global leader in IT services and consulting. With a presence in over 50 countries and more than 225,000 employees, HCL provides a wide range of services, including IT and business solutions, engineering, R&D, cloud services, and digital transformation. The company caters to diverse industries like banking, healthcare, telecommunications, and manufacturing. Known for its Employee First philosophy, HCL emphasizes innovation, talent development, and customer-centric solutions, making it a key player in the global technology landscape with annual revenues exceeding $12 billion.
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