Associate Manager

Job Title: Associate Manager Account Management

Department: Client Servicing / Digital

Location: Mumbai

Experience: 2-4 years

Type: Full-time

About the Role

The Associate Manager Account Management will be responsible for implementing and supervising digital media activities for assigned brands. The role involves managing day-to-day client servicing, coordinating with internal teams, and ensuring effective execution of digital campaigns.

As a representative of the organization, the role holder will contribute to overall brand management by conceptualizing and executing digital strategies that deliver value to clients

Key Responsibilities

• Formulate and execute engaging digital content and campaign strategies across relevant platforms
• Manage and supervise the social and digital presence of assigned brands
• Handle online response management and maintain brand-owned digital properties
• Engage hands-on across platforms such as Instagram, Facebook, Twitter/X, LinkedIn, YouTube, blogs, forums, websites, and mobile apps
• Collaborate with internal teams (creative, media, tech, ORM, SEO) to execute campaigns
• Assist in strategy formulation by providing creative input and insights from consumer engagement
• Track KPIs and prepare performance reports for campaigns
• Plan monthly and quarterly campaign calendars
• Stay updated with changes in platform features and digital trends
• Manage partner websites and third-party platforms
• Guide and support Digital Media Executives
• Act as first-level point of contact for clients
• Coordinate with influencers, vendors, and partner agencies
• Attend on-ground events and workshops when required
• Conduct regular research on digital trends and best practices

Qualifications

• Graduate/Postgraduate in Mass Media, Marketing, Advertising, Communication, or related field
• Certification in Digital Marketing / SEO / SEM / E-commerce is a plus
• 24 years of experience in a digital, social, advertising, or media agency

Technical Skills

• Strong proficiency in English (written and verbal)
• Good understanding of digital marketing and social media platforms
• Knowledge of content marketing principles
• Strong analytical and reporting skills
• Ability to manage multiple projects and deadlines
• Familiarity with media workflows and online tools

Behavioural Skills

• Eagerness to learn and adapt
• Strong team player with collaborative mindset
• Comfortable working under pressure and tight timelines
• Open to feedback and continuous improvement
• High attention to detail
• Passion for digital advertising and marketing

What Youll Get

• Exposure to leading brands and campaigns
• Opportunity to grow into Account Manager role
• Learning across creative, strategy, and media teams
• Fast-paced and dynamic work environment