Associate / Lead, Endpoint Management

Job Description/Preferred Qualifications

Role requiring intermediate level System Administrator to jump in and work with IT department.

Top Daily Responsibilities

• Work on SNOW ticketing queue
• Level 2-3 technical escalation incident tickets for break\fix
• Gathering requirements for Service Requests
• Facilitate stakeholder weekly Change Management Meetings with Support Teams
• Oversee Project & Deployment progress.
• Follow-up on Project Activities ensuring priority & deadlines are met.
• Update extended team of all activities working during US Pacific Hours
• Work closely with other Functional IT Teams E.g., SCCM, Active Directory, etc.

Additional Responsibilities:

- Troubleshoots software deployments, OS/Application Updates, Active Directory, ConfigMan, and MEM

- Meeting and coordinating with other local Technology department members on product installation, training, and support

- Coordinating with other areas and departments of the firm where overlap exists to develop efficient procedures and communications to streamline processes regarding product installation, training, and support to satisfy various department needs

- Assisting with special projects on various issues as needed

- Documentation; write and update documentation of all IT/Systems Processes

- May conduct training programs designed to educate an organization’s computer users about basic and specialized applications.

Must have:

- Experience in supporting end-users (in person / remote) in a corporate environment

- Knowledge of WIN 10/11, MS Configuration Manager, MS Endpoint Manager, MS Intune, Active Directory, Group Policies, CMD syntax & scripting,

- Be able to troubleshoot; WIN 10/11, Office 365, computers/laptops SW and HW (on windows)

- Communication skills; be able to assist users and explain issue in non technical terms for user to understand and communication clearly with other team members verbally, written, and process flow charts

- Excellent customer service skills, strong attention to details with excellent follow up is preferred, with a sense of urgency daily interaction with user and team

- Able to work independently as well as with a team

- Knowledge of network implementation, server hardware, software installation, and maintenance, in coordination with other corporate IT teams.

- Knowledge of ITIL and ITSM best practices

Nice to have:

- 4-year college degree in relevant field

Minimum Qualifications

Bachelor's Level Degree or related work experience of 5 years

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

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