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Associate II, Field Technical Service Engineering

Alcon

5 - 10 years

Hapur, Thiruvananthapuram

Posted: 23/09/2025

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Job Description

Responsible to ensure all Alcon equipment at customers’ site and demo equipment are functioning effectively as per the specifications. Identifying and correcting more complex problems associated with start-up -Researching, evaluating, and recommending new products or equipment upgrades that will meet customer needs -Developing on-going relationships with customers to secure future business - AMC/CAMC sale and renewals -Instructing clients on the proper usage and operation of equipment -Documenting and maintaining clients’ service logs -Preparing reports for product failure analysis and serviceability issues and escalating to relevant engineering teams

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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.

About Company

_x000d_ Alcon is a global leader in eye care, specializing in products for vision correction and surgical solutions. The company offers a wide range of products, including contact lenses, lens care solutions, and surgical instruments for cataract and retinal surgeries. Founded in 1945 and headquartered in Fort Worth, Texas, Alcon is dedicated to improving lives through innovative vision care products. It operates in over 75 countries, providing solutions that enhance eye health and improve quality of life.

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