Associate - Hyderabad Remote Monitoring Center

• • Device Administration and Monitoring

  Identify the condition for loss of connectivity Setup user profiles for skids monitored remotely Provide Probe health monitoring

  • OGOL Administration and Helpdesk

  Assist with Onboarding forms &/ Onboarding Execute Manual Data Entry Administrate system user credentials

  • Reporting - Periodic Internal and External

  Contribute to Achieve Acceptable Service Level on Assigned Tasks

  • Address “How-To” questions on forms and procedures
  • Locate and distribute reference material
  • Follow the direction and guidance provided by the senior team members
  • Take ownership of shared mailboxes and phone inquires
  • Attend the trainings and complete them on time
  • Participate in team meetings
  • Report any issues and offer process improvements as observed
  • Team member must exhibit regular attendance, punctuality, willing to work for extended hours to meet the deadlines
  • Responsibilities may be added or removed as the team is developed.
  • Willingness to work NA and EMEA working hours (3pm – 12am or 5.30pm – 2.30am IST)
  • Willingness to have flexible hours to allow for interactions with other regions.
  • Willing to travel on occasion for training or other meetings
• Additional Job Description

Proficient in MS Office

Ability to take initiative, collaborate with other teams, and prioritize time effectively to deliver high quality results in a timely manner, Self-starter possessing solid communication skills, Demonstrated attention to detail along with organization qualities.