Associate (HSDNA / Executive Education)

Company Description

EHL Group is a global leader in education, innovation, and consulting, specializing in the hospitality and service industries. With a legacy dating back to 1893, the organization delivers a broad spectrum of top-tier educational programs, including apprenticeships, bachelor's, master's, and professional and executive education, across campuses in Switzerland and Singapore. EHL Group also provides consulting and certification services to businesses and learning centers worldwide. Guided by people-centered values, the group is dedicated to fostering innovative, sustainable, and dynamic learning environments with a global perspective.

Mission of the Department and Sector

Enable and Empower client organisations to embrace service excellence through its people and processes as an essential part of their strategy and execution. Leveraging EHLs culture and expertise in hospitality, support organisations in providing human centric solutions aimed at creating value in service & maximising performance through people and process development initiatives.

Mission of the Position

Responsible for supporting Consultants (Jnr. Consultants, Consultants and Senior Consultants) in the delivery of HSDNA Consulting and Executive Education activities of the EHL Graduate School segment including business development, acquisition & delivery of client mandates and customer relationship management across the core hospitality (hotels, restaurants) and non-core hospitality (automotive, healthcare, luxury, banking, retail, airlines) sector for the Region while also supporting global regional teams in their client acquisition and mandate delivery activities.

Key Responsibilities

Business Development & Marketing

• Conduct business analysis through research.
• Execute business development activities for their Segment unit across the Region.
• Marketing of products and services to business prospects.
• Prepare prospective client and mandate pitch documents.

Project Management & Delivery

• Support Consultants in servicing client mandates, including but not limited to conductingdeep dive audits, developing project report content and delivering of training programs.
• When required to independently or as part of a team manage and deliver mandate sections.
• Execute allocated tasks as a part of client mandates.
• Preparation and research for client mandates.
• Build and nurture relationships with clients/prospective clients.
• Identify clients challenges, develop hypotheses and support in executing analysis.
• Prepare mandate project reports and presentation documents.
• Ensures the delivery and follow up of projects.

Skills required for the position

Required Diploma

• Bachelor degree in relevant fields (hospitality, tourism, business administration, services, learning and development) or equivalent degree

Soft skills:

• Project management
• People management
• Reliable, able to exercise high integrity and responsibility
• Dynamic and independent
• Diplomatic, respectable, client-oriented and flexible
• Solution oriented
• Business development driven, dynamic and entrepreneurial
• Focused, rigorous and well-organized (time management)
• Strong Service-focus with eye for detail

Technical skills:

• Excellent communication skills (verbal, written and presentation); ability to listen and respond.
• Excellent IT Skills (MS Office, Canva, Prezi). Adobe tools and experience of working with rapid authoring tools preferred.
• Knowledge of consulting practices and the hospitality industry.
• Knowledge/Experience in the Learning & Development Industry (Content design and delivery) is preferred.

Language skills

• English: Essential
• Hindi: Desired

Work experience required for the position

• Years of experience in a similar position: N/A
• Years of professional experience: 0 to 2 years