Associate
Genpact
0 - 3 years
Gurugram
Posted: 3/5/2025
Job Description
Responsibilities
Servicing inbound phone enquiries from Members requesting service & support with, but not limited, to:
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Domain Experience: BFSI
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Channel Experience: Voice (International Voice Process)
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Work Experience: Relevant experience in International Voice process
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Communication & Comprehension Competencies: Excellent
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Typing Speed: >25 WPM
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Shift:Rotational shifts
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Attitude: Customer and Solution Centric, patient & empathetic, eye for detail
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Tool/Application Experience: Reasonable understanding of working with Google Sheet and Google Doc and/or Microsoft Excel and Microsoft Word
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Change Management:Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment.
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Use available information and tools to validate identity of the caller to safeguard Member information.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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