Associate General Manager

Job description:

Solution development from conceptualizing and structuring the solution, costing-pricing, developing & presenting proposals, writing SOW, service levels and business outcomes. Conceptualize solutions that integrates all aspects of organizational capability to address client's business objectives and add value to client's overall business
Aligns the transition/transformation architect, commercial architect and SME resources to develop the overall solution
Unifies the team to build a value proposition which showcases HCL's capabilities & how they meet or exceed client's needs
Contributes to the writing and presentation of overall solution to the client, Create presentations, collaterals, sales pitches
Conduct and actively participate in client interactions throughout the sales process, as necessary
Provide input for internal reviews and external documentation including required risk management contingencies
Leads solution review sessions and participates in contract, SLA and SOW negotiations. Proactively reviewing solutions and gaining alignment with transition, transformation, and operational delivery on proposals
Bring Market intelligence, Industry intelligence, Keeps up to date with market trends and able to speak confidently about the external market and position HCL positively within that
Advise and recommend solutions strategies, processes and methodologies to the client to facilitate their decision making and, where possible steers their thinking to align to the HCL solution
Gather inputs from diverse range of sources to create an articulate & compelling propositions for the client, Shares best practices and lessons learned in order to develop the HCL proposition
Work with onsite sales teams, in a partnership model to pro-actively research specific accounts, identify client's pain areas/business challenges, and design appropriate solutions for pro-active proposals. Work with Delivery, Pricing, Transition teams to address pursuits (RFX- s) and lead solution design activities
Convince stakeholders on the challenges identified and how the proposed solution benefits the client

• Attendance/Login Hours/Unsechduled Leave
• Effectively manage client relationships in order to maintain and grow their existing business to ensure revenue generation
• Manage the budget and schedule for the projects assigned,Responsible for managing multiple assigned on boarding projects to completion,Coordinating interrelated operational tasks required to support the proposed solution
• 1. To formulate the Key Result Areas of the Team Leaders & Team Members 2. Conduct appraisals and feedback sessions with Team leaders/FTs and agents at regular intervals 3. Performance & SLA Management and ensure good customer satisfaction feedback from both internal as well as external clients 4. Plan and coordinate the staffing activities of the respective processes in accordance with documented policies and procedures.
• The individual should have an ability to understand and carry out the allocated tasks and responsibilities in a timely and consistent manner and deliver results so as to exceed one s own standards