Associate Engineer - IT Helpdesk

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add Associate Engineer -IT Helpdesk position will be based in Chennai location.

What a typical day looks like:

• Provide 24/7 IT Support via Chats, Tickets, and Calls
• L1 Support for Frequently used applications like MS Office, Zoom, VPN, Box, SharePoint etc.,
• First point of contact to handle IT issues from internal users
• Troubleshoot technical issues through remote desktop connection
• Modify email distribution list permissions
• Modify Active Directory groups
• Software installations and Repairs
• Document the issues correctly, Handle/escalate the tickets promptly in Ticketing tool like ServiceNow
• Maintain Service Level Agreement for all the tickets
• Prompt response to the emails received in the shift

The experience we’re looking to add to our team:

• B.E/B.Tech, BSC/MSC(IT & Computer science), BCA/MCA Graduates - with no standing arrears and 60% and above throughout the academics.
• Experience should be 0-2yrs.
• Should be willing to work in rotational shifts (including night shifts).
• Should possess good communications Skills.
• Should have experience or knowledge in IT Service Desk / Technical troubleshooting.
• Basic understanding on Operating System (Win 10 & 11).
• Basic Networking knowledge • Basic knowledge of email clients, MS Office, Office 365.

What you’ll receive for the great work you provide:

• Health Insurance
• Paid Time Off

CF17

Flex does not accept unsolicited resumes from headhunters, recruitment agencies or fee based recruitment services. Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. Flex does not discriminate in employment opportunities or practices based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status or any other status protected by law. Flex provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request to express interest in a position by e-mailing: accessibility@flex.com. Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Flex will be reviewed at the e-mail address. Flex will contact you if it is determined that your background is a match to the required skills required for this position. Thank you for considering a career with Flex.