Associate Engineer - IT

The “Associate Developer -IT ” will be based in Chennai , reporting to

Manager .

What a typical day looks like:

• Take ownership of user problems and be proactive when dealing with user issues.
• Monitor system alerts and report any issue that may significantly impact the business.
• Monitoring, analyzing, troubleshooting problems, providing code fixes and testing
• Create/develop/utilize application monitoring solutions to enhance application availability and performance in production
• Conduct root-cause analysis as and when needed and propose a corrective action plan
• Develop/propose innovative approaches on process improvements & automation possibilities
• Follow established set of processes while handling issues and for proper escalation of unresolved issues to appropriate internal teams
• Maintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes.
• Adhere to the defined support delivery process/guidelines like Problem
• Management, Incident Management, Change Management, SLA Compliance, Productivity, other application goals, etc.
• Identify and learn more about the software used/ supported by the organization.
• Work independently to be able to communicate effectively with users, and development and support teams during downtimes and when there are questions or issues to be addressed
• Need to collaborate with stakeholders and ensure there is bug free system is available for end users

The experience we’re looking to add to our team:

• Qualifications: Bachelor’s or master’s in engineering
• Overall, 1 - 3 years’ experience in production support area (L1, L2 and L3 Support)
• Strong Knowledge in SQL, SSAS product
• knowledge in Dot Net/Java/C# is desirable
• Data Management/ETL projects
• Ability to lead the efficiency improvement ideas and provide required leadership to the team for the same
• Exhibit a strong sense of urgency for high severity incidents
• Highly motivated and eager to be part of the Systems team
• Aspire to learn new dynamics of technology
• A passion for finding root cause of problems, even when process is tedious
• Basic ability to edit dot net scripts a plus
• Strong communication, presentation and writing skills

What you’ll receive for the great work you provide:
• Health insurance
• PTO

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