Associate Employee Servicing Lead

JP Morgan

5 - 10 years

Mumbai

Posted: 12/6/2024

Job Description

Shape your career and play a pivotal role in delivering Human Resources solutions that make a difference. Oversee impactful change readiness to support global recruiting operations.

Job Summary

As a HR Employee Servicing Manager within the HR Transition team, you will be responsible to lead a team that delivers a best in class, simplified, and personalized experience to current and former employees in support of their HR needs. You also have functional and/or location responsibilities. In delivering against these responsibilities, you adhere to company policy and guidelines in support of our mission to make dreams possible for everyone, everywhere, every day.

Job responsibilities

Manages team performance, leads by example, and provides guidance on procedures and best practices by using performance management resources to proactively monitor, coach, and develop employees through recognizing strong performers and managing those not meeting performance standards
Ensures team’s adherence to operating policies, procedures, legal, and compliance regulations while independently resolving escalations
Acts as a key stakeholder in making informed business decisions using your judgement, skill set, experience, and subject matter expertise, in combination with documented policies and procedures, relationships with critical partners, expanded empowerments, and increased authority levels to enhance the performance of the department
Executes on business initiatives by developing, delivering, and maintaining open communication with employees, peers, leadership team, executives, and other lines of business
Identifies and owns end-to-end process improvement opportunities, which may include recommending solutions, supporting training development, managing process/policy changes, and partnering with change management leadership team as necessary
Leads a key function that delivers service to a key customer base, a sensitive process area, and/or lead location efforts for co-located HR Service teams

Required qualifications, capabilities, and skills

Minimum 5+ years of experience in HR service or Product roles or equivalent experience
Minimum 1+ years of experience of both strategic and tactical planning for one or more business processes and/or location based responsibilities
Demonstrated analytical ability with a track record of strong attention to detail and a high level of accuracy
Demonstrated ability to give feedback, coach others, and follow outlined Performance Coaching process to improve performance
Proven ability to multi-task in a fast-paced environment, quickly adapt to change, and meet deadlines

Preferred qualifications, capabilities, and skills

Minimum 4+ years of experience leading teams preferred
Experience and proficiency with Microsoft Office suite and/or HR Systems

About Company

JP Morgan Chase & Co. is one of the world's largest and most prestigious financial institutions, headquartered in New York City. It operates in over 100 countries, providing a wide range of financial services including investment banking, asset management, commercial banking, and wealth management.The company serves corporations, governments, institutions, and individual clients, offering expertise in areas such as mergers and acquisitions (M&A), securities trading, and credit management. Known for its global reach and financial strength, JP Morgan is a leader in innovation and sustainability within the banking industry.

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