Associate Director - Student Experience

The Associate Director / Director Student Experience will own and elevate the complete learner journey across assigned programs from pre-onboarding and induction to graduation and alumni transition. This is a high-ownership, execution-intensive leadership role with full accountability for student experience, engagement, retention, and program outcomes.

The role demands a systems thinker and operator who can build scalable processes, align cross-functional stakeholders, and continuously enhance experience benchmarks in a fast-growing, high-performance academic environment.

Key Responsibilities

1. End-to-End Ownership of the Student Journey

• Own the complete lifecycle of assigned cohorts onboarding, orientation, academic delivery support, assessments, internships/projects, and program completion.
• Drive measurable outcomes across retention, NPS, student satisfaction, and academic progression.
• Act as the escalation point for critical student concerns and ensure timely, high-quality resolution.

2. Build & Scale Experience Systems

• Design and implement structured frameworks that deliver a consistently exceptional experience across cohorts and programs.
• Standardize best practices across onboarding, communication, feedback collection, student engagement, and milestone tracking.
• Leverage technology, automation, and dashboards to ensure scalable and repeatable excellence.

3. Single-Threaded Leadership & Cross-Functional Alignment

• Serve as the central program owner coordinating Academics, Operations, Admissions/Sales, Career Services, and Faculty.
• Ensure seamless handoffs from admissions to program delivery.
• Conduct regular cadence reviews to anticipate risks and eliminate execution gaps.

4. Data-Driven Continuous Improvement

• Track and analyze key engagement and satisfaction metrics.
• Run structured experiments to improve classroom experience, engagement formats, mentorship models, and communication practices.
• Present actionable insights to leadership and translate data into operational improvements.