Associate Director HRBP - International voice process

Shift timings: 6 pm Onwards

Location: Hyderabad

Mandatory requirement: people from BPM industry who has handled contact center employees/International voice process

Duties and responsibilities

• Work with business leaders to identify critical skills and competencies required for success and develop strategies to address talent gaps.
• Guide and support performance management processes, including goal setting, performance reviews, talent calibration sessions, and career development plans.
• Drive succession planning initiatives to ensure a robust talent pipeline.
• Manage and resolve complex employee relations issues, ensuring fair and consistent application of company policies and legal regulations.
• Lead employee engagement initiatives, such as surveys, feedback mechanisms, recognition programs, and employee events.
• Promote a positive work culture by fostering diversity and inclusion, employee well-being, and work-life balance.
• Oversee effective communication channels to ensure transparency and alignment with organizational goals.
• Contribute to the development and implementation of HR strategies, policies, and programs that align with business objectives.
• Stay updated on employment laws and regulations to ensure compliance and mitigate legal risks.
• Analyze HR metrics and trends to provide insights and recommendations for continuous improvement.

Skills & competencies

• Excellent communication and interpersonal skills.
• Solid problem-solving and decision-making abilities.
• Ability to handle sensitive and confidential information with professionalism and discretion.
• Strong knowledge of HR practices, employment laws, and regulations.
• Strong project management and organizational skills.

Preferred Skills:

• Ability to handle sensitive and confidential information with professionalism and discretion.
• Strong leadership and team management skills.
• Analytical mindset and ability to use HR metrics for data-driven decision-making.
• Proficiency in HRIS (Human Resources Information Systems) and MS Office applications.

Interested can mail their CV at singh.rashmi@sagility.com

CTC: Max 30 lacs