Associate Director: Global Process Owner-HR Services

Associate Director, Global Process Owner-HR Services

Job Description:

About the job

The Global Process Owner (GPO) People Services is responsible for defining, designing, and governing end-to-end HR service delivery processes across Clients global footprint. This role is pivotal in driving standardization, digital enablement, compliance, and continuous improvement to ensure seamless, data-driven employee experience.

You will act as the process design authority for core People Services processes, ensuring they are globally consistent, locally compliant, and digitally optimized through platforms such as Workday, ServiceNow, and other enabling technologies.

The role collaborates closely with HR leadership, Digital Technology, Centers of Excellence (CoEs), and regional delivery hubs to enable efficiency, scalability, and service excellence across Americas, EMEA, and APAC.

Key Responsibilities

Process Strategy & Design

Define and own the global HR process architecture for People Services, ensuring alignment with Clients HR operating model and enterprise strategy

Design and continuously refine end-to-end processes across the employee lifecycle focusing on simplification, digitalization, and automation

Benchmark against industry best practices and drive adoption of standard global processes while balancing regional and legal variations

Develop service level frameworks, key performance indicators (KPIs), and governance models to measure process effectiveness

Transformation & Continuous Improvement

Lead the pipeline of People Services process optimization initiatives that enhance efficiency, accuracy, and employee experience

Partner with Digital and HR CoEs to implement automation, AI, chatbots, and analytics solutions that reduce manual effort and improve service outcomes

Drive process readiness for system implementations, integrations, and service migrations (e.g., Workday, ServiceNow)

Build business cases to quantify cost savings, efficiency gains, and value realization from process enhancements

Governance & Compliance

Ensure processes comply with global policies, data privacy standards (e.g., GDPR, PDPA), and local legal requirements

Maintain and govern process documentation, ownership, and version control across regions

Partner with Compliance and Audit teams to address process gaps, risks, and controls

Stakeholder Engagement & Capability Building

Serve as the trusted advisor and thought partner to regional delivery teams, CoEs, and HR leadership

Facilitate cross-functional and cross-regional collaboration to ensure alignment, adoption, and consistent execution

Mentor and coach local teams, driving process discipline, innovation, and ownership mindset

Qualifications & Experience

Bachelors or Masters degree in HR, Business, or related field

15+ years of HR / HR Operations / Shared Services experience with strong exposure to global process design, transformation, and compliance

Proven experience in GBS / Shared Services setup including HR process ownership, digital HR tools, and data analytics

Strong understanding of HR process transformation, transition methodologies, global employment laws, and governance frameworks

Demonstrated expertise in using analytics and dashboards (e.g., Power BI, Tableau) to drive decision-making and continuous improvement

Hands-on experience with Workday, ServiceNow, and related digital HR platforms

Strong data analytics and excel skills for process analysis is a must

Required Competencies

Strategic Thinking & Business Acumen Align process strategy to enterprise and HR goals

Change Leadership Drive adoption and mindset shifts across global teams

Analytical Thinking Use data to identify issues, measure impact, and guide decisions

Collaboration & Influence Build trusted relationships across functions and regions

Global Mindset Balance global consistency with regional flexibility

Risk & Compliance Management Embed control frameworks in process design

Why Join Us

You will help shape the future of HR service delivery by enabling a connected, digital, and intelligent employee experience across our global enterprise. This role offers the opportunity to influence at a global scale, driving process excellence and innovation in one of the worlds most advanced technology organizations.