Associate Director - Customer Success & Delivery

Location: India (travel as and when required)

Experience: 6-8 years

Function: International Growth - Customer Success

About the Role

We are looking for an experienced Senior Manager/Associate Director in the International Growth team in Customer Success and Delivery to own post-sales success for our key global enterprise accounts. The role will ensure smooth implementation, adoption, and growth across geographies, while driving long-term client satisfaction and revenue expansion.

• Lead end-to-end customer onboarding, deployment, and training for international enterprise clients.
• Drive account success and adoption through proactive engagement, continuous improvement, and regular business reviews.
• Partner closely with Sales and Product teams to ensure customer feedback translates into actionable product and process improvements.
• Own renewals, retention, and expansion opportunities within key accounts.
• Coordinate cross-functional efforts with Implementation and Project Management to deliver customer commitments on time.
• Manage change management and stakeholder engagement across multiple client geographies.
• Support internal governance and reporting for key accounts, including SLA tracking and success metrics.

• 6-8 years of experience managing enterprise international clients in a customer success or implementation role.
• Strong understanding of B2B SaaS/enterprise delivery models , preferably in mobility, logistics, or technology platforms.
• Proven ability to manage multi-country rollouts and navigate complex stakeholder landscapes.
• Excellent communication, project management, and analytical skills.
• Comfort working in a matrix setup across regions and time zones.
• Willingness to roll up sleeves and preference towards candidates showing a high degree of ownership and agency in a lean setup