Associate Director Content Management

Major accountabilities:

• Migration leader, who is responsible for planning and executing data migrations, maintaining data integrity, and minimizing downtime. Act as a migration specialist, addressing challenges that arise during the transfer process and ensuring that legacy content is accessible and functional in the new system. Collaborate with stakeholders to define migration strategies and timelines, leveraging automation tools to streamline the migration workflow. 
• Platform leader ensuring robust and scalable architecture that supports seamless transitions and integrations. Utilize Continuous Integration and Continuous Deployment (CICD) methodologies to enhance platform reliability, quality, and time-to-market for content management solutions. Contribute fresh ideas and unique perspectives, enjoying collaboration with cross-functional teams to achieve positive end-user experiences for every application within the content management portfolio. 
• Drive operational initiatives and collaborate with vendor partners to ensure SLAs and KPIs are met. 
• Contribute to the development and evolution of continual service improvements and drive its deployment. 
• Support Function's managers and associates to enhance customer satisfaction. 
• Serve as point of escalation, review, and approval for key issues and decisions. 

Minimum Requirements:

• 17+ years of relevant IT experience in Enterprise Content Management 
• 12+ years of extensive experience on Documentum, Veeva, OpenKM Products & CICD, Kubernetes, D2, D2-REST etc 
• Have clear understanding and working experience on ITIL, Agile Methodologies and DEVOPS 
• Demonstrated experience with Enterprise Content Management best practices. 
• Know-how on technical application enterprise landscape. Proactive approach to identifying problems, performance bottlenecks, and areas for improvement 
• Need to work as a Scrum Master, Reliability lead leading the group of Operational lead and Shift leads of Application Support team (for one or more vendors) 
• Have proficient knowledge on Reliability (Deploy, Operate, Monitor (House Keeping, Continuous Monitoring)) 
• Have proficient knowledge on Release & Plan, Service Management, Communications, Quality, Automation and Manual testing 

Why consider Novartis?

Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture

Commitment to Diversity and Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve. Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network