Associate Director - Client Servicing

Job Purpose: Lead and coordinate the strategic planning and execution processes to ensure client satisfaction, team productivity, and business growth.

Roles and Responsibilities:

1. Strategic Planning and Communication:

-Develop and communicate Annual Operating Plans (AOP) based on client briefs, adapting them to changes in client needs or digital platform policies.

-Lead client pitching process by generating innovative concepts in collaboration with internal teams.

2. Brand Positioning and Differentiation:

-Define brand positioning strategies that distinguish clients from competitors and resonate with target audiences.

3. Quality Analysis and Innovation:

-Analyze business-as-usual (BAU) operations to identify opportunities for experimentation and innovation.

4. Performance Analysis and Reporting:

-Evaluate marketing success through social media reports, identifying improvement areas and demonstrating value to stakeholders.

5. Resource Planning and Contract Management:

-Update resource planning quarterly and ensure timely contract renewals, addressing obstacles proactively.

6. Financial Management:

-Maintain monthly client P&Ls, ensuring billing targets are met.

7. Brief Review and Approval:

-Review and vet client briefs, ensuring alignment with execution plans and strategies.

8. Client Relationship Management:

-Conduct regular meetings with clients to understand strategic growth plans and identify upsell opportunities.

-Establish clear benchmarks and review timelines to ensure client satisfaction.

-Follow up on overdue payments, acting as a point of contact for high-priority escalations.

9. Legal Compliance and Education:

-Educate team members on legal considerations, ensuring campaigns adhere to legal boundaries.

10. Strategic Inputs and Innovation:

-Provide strategic inputs to competitor analysis, identifying opportunities for process improvements and new business avenues.

11. Team Development and Training:

-Conduct weekly team meetings, provide feedback, and mentor teams for proactive problem-solving.

-Structure training programs with the L&D team to improve work quality and specific competencies.

12. Team Growth:

-Hire capable independent resources that can understand, communicate and execute client briefs accurately