Associate - DFLT OPS_DFLT FCL

About Us

Moder formerly known as Archwell Operations is a part of Archwell Holdings founded in 2017. We are a tech forward outsourcing company specializing in supporting the US Mortgage, Insurance, and Banking industries. We specialize in end-to-end component-based outsourcing, managing one-off projects to becoming an extension of the customer service or operations team. Our team is built on industry expertise and provides the traction clients need to grow their company. Equipped with diverse tools, platforms, solutions, and services we strive to work towards our mission to positively impact the financial health of companies by powering in-house processes using top talent, workflow best practices, and progressive technology.

Job Overview: Milestone Management

The milestone management process refers to tracking and managing each “milestone” in the foreclosure timeline to ensure regulatory compliance, streamline operations, and prevent delays. This process helps foreclosure teams oversee the progression of cases, from the initial stages of default through to completion, and ensures that actions are taken promptly to minimize risk and optimize recovery. Each milestone typically corresponds to a specific action or requirement within the foreclosure workflow such as First Legal completions, Hold, Stop, Proceed, Postponement of Sale instructions and Fee approvals to the attorney firms.

Job Roles and Responsibilities:

• ·       Should have experience relevant experience in Milestone Management/ Foreclosure / Default Servicing
• ·       Should have a good process knowledge on Sale Postponement/Cancellation requests, FC Holds, FC Module Conversion, Pre-Sale Certifications and Subordinate Govt Lien Review
• ·       Should have good understanding on State processes, Pleadings, Filings, Milestones, Attorney connects on FC timeline updates.
• ·       Should have good understanding in Demand/Breach Letter reviews, Sale Certifications, First Legal and judgement entries, FCL Dismissals, FC Resume Request, Tax Sale risk reviews.
• ·       Should be able to communicate with Attorneys on Foreclosure status as per State guidelines
• ·       Good reporting and analytical skills along with good email etiquettes
• ·       Ability to learn any new process updates and communicate effectively with the team
• ·       Responsible for individual performance based on the benchmark and SLAs agreed with client
• ·       Timely completion of daily inventory and provide regular status updates on loan production, timelines and potential roadblocks to management
• ·       Identify and mitigate potential risks related to loans at process level
• ·       Share knowledge and best practices with team members, helping to create a collaborative and supportive work environment
• ·       Responsible for handling spike in volumes, ensure timely delivery, willingness to learn and get involved in production as required
• ·       Flexible enough to work in night shift from both home and office based on business requirement.

Qualification & Experience

 ·       Basic Degree completion (15 years of education)

• ·       Excellent written and oral communications skills
• ·       Should have minimum 5 to 6 years’ experience in End-to-End Foreclosure / Milestone / Default Servicing
• ·       Good exposure to MS office (Excel, Word)
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