Associate - Customer Care Billing

All tasks & work assigned by head of the department, but specifically:

Registration, OPD, Health checkup & Radiology

·        Greet the patient/relatives/guest in polite manner.

·        Provide basic & related information to visitors & patient.

·        Answer queries and to provide information directly to the person or over telephone. For e.g. Doctors appointment, Consultation charges, Availability of the doctors, available diagnostics

·        Understand status of a patient (a new patient or an old patient, already registered).

·        To get the information about the nature of illness and guide them to the concerned department.

·        Ensure registration process and guide patient / relative to the concerned doctor.

·        Identify whether patient is through references from outside doctors.

·        Record the details of referred doctor (name and address) in the computer.

·        Ensure all relevant informations of registration form must be filled by patient/relative.

·        Proper handover the OPD file.

·        Generate the OPD billing for investigations and consultations.

·        Ensure correct and accurate billing.

·        Guide the patients to labs and radiology and/or concerned department.

·        Ensure minimum cancellations and refund of billings.

·        Look after the health check- up patients came from health check department.

·        To coordinate with lab & radiology for diagnostic reports of the patients.

·        Arrange the IP patients’ Radiology report dispatch to respective wards.

·        Call patients from ward whose radio-diagnostic request has come.

·        Confirm the entries of radiology investigation in the system.

·        Look after OPD areas and cleanliness of the same.

·        Coordinate efficiently in OPD.

·        Prepare the daily OPD register and maintain the data for OPD.

·        Maintain the admission data for and inform concern department about next day admissions.

·        Provide information regarding various preventive medical health checkups.

·        Guide the health check- up patients in concern areas.

·        Coordinate with respective OPD CCAs where health check- up patient is moving.

·        Prepare the file of health check- up patients once all investigations & reports are done.

·        Coordinate with all the departments. You will be trained for multi skills as per the requirement of organization.

·        Follow the Registration and policies as per hospital standards.

·        Coordinate for Admission and Billing.

·        Collect the feedback forms from OPD patients.

·        Solve the problems or grievances informed by patients/relatives.

·        Report to duty on time and should be flexible to adjust duties with others.

·        Participate different projects and show enthusiasm.

·        Participate in feedback calling activities.

·        Train a new staff about departmental activities.

·        Customer care executives/Sr. executives can be transferred internally (Front office, OPD, Admissions & Billing, Labs etc.) anywhere as and when required by the organization.

This Job description can be altered/modified based on organization’s need.

Admission,  IP  Coordination, Discharge & Billing

·        Receive patient’s admission slip given by the doctors.

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