Associate - C&R - ACH RECRG

Associate/Analyst

About Us

Moder formerly known as Archwell Operations is a part of Archwell Holdings founded in 2017. We are a tech forward outsourcing company specialising in supporting the US Mortgage, Insurance, and Banking industries. We specialize in end-to-end component based outsourcing, managing one-off projects to becoming an extension of the customer service or operations team. Our team is built on industry expertise and provides the traction clients need to grow their company.

Equipped with diverse tools, platforms, solutions, and services we strive to work towards our mission to positively impact the financial health of companies by powering in-house processes using top talent, workflow best practices, and progressive technology.

Link - https://www.gomoder.com/about-moder

Job Overview:

The Research department is responsible for researching and responding to document request received regarding their mortgage accounts, in accordance with the regulatory and investor requirements.

Further coordinate with business systems and extract all the needed information

Ensure all assigned cases are worked in accordance with regulatory, investor/insurer, and Trust Policy requirements and timelines. 

Update and document all tracking systems including the clear and accurate documentation of the accounts worked

Roles & Responsibilities                                

• Processing tasks as per the process guidelines
• Meeting assigned productivity and quality targets
• Adhering to SLAs and TATs
• Candidate should be open to work in shifts.
• Interpersonal relationship at work with peers
• Adhering to organization policies

Qualification & Experience

• Basic Degree completion (15 years of education)
• Good written and oral communications skills in English
• 2 years in US Mortgages (Minimum 12 Months experience in Servicing processes)