Associate Content Analyst
LSEG
0 - 3 years
Bengaluru
Posted: 06/07/2025
Job Description
Purpose of this role is to use subject matter expertise, skills and specific knowledge within the FI/CMO Reference content to provide explanation, guidance and make necessary corrections/improvements in the content to support client queries/concerns. It is a role which requires advanced knowledge of CMO Reference (Terms and condition) content and F&R products. The incumbent will be responsible to analyze client queries, share results and suggest improvement areas and play active role in reducing data corrected SRs and overall customer experience. Active and successful collaboration with various internal teams from business representatives to development teams is central to the role. This role will suit candidates who are technically minded and self-driven, with a thirst for discovering new areas and applying technical and content knowledge to new data. The successful candidate is expected to work on new data implementation with guidance.
Essential Day-to-Day Responsibilities:
· Reciprocate the queries received through chat room, service cloud and emails
· Conduct detailed investigation and respond if it is a search and explanation queries and make basic corrections in case of DC cases which require short time to fix.
· Liaise with Production teams to get queries resolved.
· Gathering, analyzing and applying information to existing databases; supporting the development of new databases
· Ensures effective communication of information relevant to own area of responsibility re: changes, developments, news.
· Have a thorough understanding of C2C standards and conduct audits from time to time and uphold those standards with the team.
· Ensures the quality and time-efficient production of financial information to F&R (Refinitiv) products.
· Responds to data queries from both internal and external clients and provides support to stakeholders.
· Facilitate problem solving on data and product issues, including database infrastructure and maintenance procedures knowing who to involve and when.
· Works with and involves cross functional teams to provide Root Cause Analysis to identify solutions in problem areas.
· Identifies potential data improvements and consults with content Specialist for possible implementation.
· Effectively maintains and manages relationships with internal and external stakeholders.
· Contribute to RCAs to be provided to the quality team
· Liaise with other SMAs in the SMA forum to seek efficiencies in work practices or achieve automation by identifying opportunities.
· Research new and review existing sources to ensure that quality, timeliness and completeness scores are improved.
· Train new members of staff; provide product and/or database training to staff members
Required Skills:
· Knowledge of FI/FX/CMO and Municipal Content is desirable.
· Excellent time-keeping, ability to work to deadlines and manage under pressure is a must.
· Excellent communication skills, oral and written, including customer-focused behavior and ethics.
· Precision, thoroughness, stakeholder management skills.
· Excellent problem-solving skills.
· Individual accountability and team ethic.
· Knowledge on the working of service cloud and incident management.
· Strong interpersonal and communication skills are essential, as is an ability to work under the pressure of tight deadlines.
· Knowledge on Financial markets, with strong focus on Bonds and cash instruments
· Experience with writing documents and creating MOWs for effective content management
· Ability to work effectively within a team environment.
· Well versed with MS Office applications especially MS Excel.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
About Company
London Stock Exchange Group (LSEG) is a global financial market infrastructure company, providing a range of services including trading, data, and market information. LSEG plays a key role in facilitating global capital markets and is involved in providing technology solutions to financial institutions.
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