Associate Consultant

Job description:

Job DescriptionAs an Office 365 Administrator, you will be responsible for managing and maintaining Microsoft 365 services, including Exchange Online, SharePoint, OneDrive, and Teams. Your role involves ensuring smooth operations, resolving technical issues, and supporting end-users across these platforms.Responsibilities:1. Exchange Online Troubleshooting:o Diagnose and resolve email-related issues in Exchange Online.o Investigate mailbox access problems, email delivery failures, and synchronization issues.o Monitor mail flow and troubleshoot connectivity problems.2. SharePoint and OneDrive Support:o Assist users with SharePoint and OneDrive document management.o Troubleshoot access permissions, file synchronization, and version control.o Address issues related to document libraries, lists, and collaboration features.3. Teams Troubleshooting:o Resolve Teams chat, calling, and meeting issues.o Troubleshoot audio/video problems during Teams meetings.o Assist with guest access, channel management, and app integrations.4. Security and Compliance:o Implement security policies and compliance settings.o Investigate security incidents and data leakage.o Collaborate with IT security teams to ensure data protection.Qualifications: Education: Bachelor s degree in Computer Science, Information Technology, or related field. Certifications (Preferred): Microsoft 365 certifications related to administration and troubleshooting.Skills: Technical Proficiency:o Familiarity with PowerShell for managing Microsoft 365 services.o Understanding of DNS, network protocols, and authentication mechanisms. Problem-Solving:o Ability to analyze issues, identify root causes, and implement effective solutions.o Strong troubleshooting skills across Exchange, SharePoint, OneDrive, and Teams. Communication:o Excellent communication skills to interact with end-users and provide clear instructions.

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations orL3 level support and doing incident and problem management
• Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.