Associate Consultant

Job description:

Profile Role Definition Skills and ExperienceAS/400 L3 4Problem Management highly technical resource with excellent demonstrable understanding of i-Series technologies including : 4Change Management 4Server recovery and Migrations/Build 4Executing Disaster Recover for IBM i environment 4Proactive housekeeping 4Executing Mimix RoleSwap for HA LPARs 4Software upgrades 4Familiar with ITIL processes. 4Backup / Recovery planning 4Plans and Performs Complex Software installation, OS upgrade, server build / migration and maintenance. 4Procedure documentation 4Plans, schedules and performs proactive maintenance, including OS and 3rd software upgrades and PTF installation 4KM Articles Management 4Performs capacity planning, Performance monitoring & tuning 4DR Management 4Creates and executes CL programs for various backup, monitoring and job scheduling activities 4RoleSwap 4Provides support for production, test and development environments 4Solution Proposal for IBM I(AS/400) 4Configuration/maintenance of all AS/400 systems & related hardware 4Monitoring/ maintenance of communication between AS/400 systems 4Preventive/scheduled maintenance and IPL of AS/400 systems and to ensure optimum performance levels 4Maintains and monitor file systems, Security/authority administration and system auditing 4Develops documentation and deployment plans in support of the production environment 4Serves as an escalation point for AS/400 issues with the user community 4Communicates status/issues to management on a regular basis 4Interfaces with vendors on a regular basis to resolve technical issues 4BRMS management - Determine / implement backup/recovery plans 4Documentation & Tickets Handling

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations orL3 level support and doing incident and problem management
• Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.