Associate Consultant

Job description:

Job Description for CMOD(Content Manager OnDemand) Administrator. Installing and upgrading equipment Installing and maintaining Content Manager OnDemand programs and other software Defining and labeling storage volumes Monitoring the space used by the database and the space available on the system Monitoring the space used for disk storage and the space available on the system Monitoring the space used for archive storage and the space available on the system Scheduling jobs to maintain the database, disk storage, and archive storage Working with users to determine report indexing and retrieval requirements Defining migration policies and storage sets Defining Content Manager OnDemand system printers Defining reports to the system Defining Content Manager OnDemand groups and users Loading reports on the system, or scheduling the jobs that load them Managing the backup and recovery process for the database and other areas that contain data critical to the operation of the system Monitoring server activity and tuning system parameters Solving server, network, and application problems Answering end-user questions Establishing security and audit policies: set and maintain passwords and permissions; use Content Manager OnDemand audit facilities to monitor application group and user activity; develop, document, and maintain change control procedures to prevent unauthorized changes to the system Operating CMOD administrative console to Administrator Objetcs. Using CMOD Console to define and maintain applications, application groups, folders, cabinets, storage sets, holds, system printers, groups, and users. Using CMOD Console to process sample report data and create indexing parameters and logical views by visually marking up a sample of a report. CMoD set of administrative commands to maintain the system. CMoD commands for loading and unloading reports, maintaining the database, disk, and archive storage, and querying and retrieving documents. CMoD administrative commands to run automatically, on a regular schedule.

• To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders
• To ensure positive customer feedback and satisfaction thorugh active participation in customer meetings to understand any issues faced
• To validate Change Order Implementation Plan and Human Error Compliance and participate in Capacity planning
• To perform value addition activities (such as mentoring administratorsorteam members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as and when required.
• To ensure on-time resolution and quality compliance of escalated ticketsorincident as per the agreed SLA