Associate Consultant

Job description:

ServiceNow Developer
Minimum 3-4 years experience supporting the implementation, administration, configuration, and/or development of the ServiceNow tool.
System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
ServiceNow Experience should include scripting in ServiceNow, tool configuration, design work, technical configuration and deployment. Specifically, candidates shall possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog and ESM applications as well.
Must have worked on multiple integrations / eBonding with other ITSM / Non ITSM tools
Experience with working or developing in any one of the following programming languages: JavaScript, Angular JS, Java, Python, HTML, XML , Perl, Unix Shell, Windows Shell.
Exposure to ServiceNow platform capabilities and tools like Discovery and Orchestration and other applications like ServiceWatch, GRC etc.
A fundamental understanding of ITSM, ITIL or CMDB.
Must Have knowledge of Service Portal
Excellent communication, Strong presentation and writing skills.
Understanding of ITIL framework.
Duties may include:
Perform software configuration and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, custom scripting and third-party software integrations
Obtain and analyze business requirements and document technical solutions
Develop, design and rollout new application modules, workflows and catalog requests
Research new functionality and recommend solutions that deliver customer value
Provide escalated support on technical issues to team members who are working servicenow implementations
Understands technical and functional design requirements related to ServiceNow.
Preferred Skills:
Experience implementing systems using the Agile/Scrum methodology
Experienced in the System Development Life Cycle (SDLC) processes including customer requirement analysis and system design
ITIL certification is a plus
ServiceNow Certifications such as CSA, CIS preferred.
Understanding of RDBMS, Infrastructure components, Cloud Management (Azure, AWS) etc is desired

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations orL3 level support and doing incident and problem management
• Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.