Associate Consultant

Job description:

JOB SUMMARY:
You will be a member of the global Rollout & Operate team. You will be assigned various tasks, both run-time and one time supporting shared services for customers like Volvo, VCC etc. for technical activities related to your expertise.


PRINCIPAL RESPONSIBILTIES:
Planning software system upgrades and changes in configuration
Training system operators and application programmers
Automating operations
Running installation jobs and scripts
Performing installation-specific customization tasks
Integration-testing the new products with existing applications and user procedures
Performing maintenance on a z/OS system
Coordinating activities on a z/OS system
Run-time operations
D/R tests
Investigating performance problems
Perform maintenance on an lpar
Coordinate activities on an lpar
Perform live cycle management rollouts
Run-time operations
Performance problems
Full management of sandboxes
ITSM, ITIL process -incident, change, request handling

The job includes on-call duty, approx. every 3rd-4th week.


JOB REQUIREMENTS:
General qualifications:
Fluency in oral and written English.
Proactive, responsible and methodical
Proficiency in Mainframe systems programming and debugging
Automation mindset
Business orientation and ability to establish good relationships
Good communication, team spirit
Ability to work in a structured way with objectives given by a remote team leader
Ability to analyze and troubleshoot complex problems.
Knowledge of Mainframe systems software installation and configuration

• To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders
• To ensure positive customer feedback and satisfaction thorugh active participation in customer meetings to understand any issues faced
• To validate Change Order Implementation Plan and Human Error Compliance and participate in Capacity planning
• To perform value addition activities (such as mentoring administratorsorteam members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as and when required.
• To ensure on-time resolution and quality compliance of escalated ticketsorincident as per the agreed SLA