Associate Consultant

Job description:

We are seeking a meticulous and detail-oriented ServiceNow QA Engineer with 6-7 years of experience in quality assurance and testing within the ServiceNow platform. The ideal candidate will have hands-on expertise in Automated Test Framework (ATF), functional testing, and end-to-end validation of ServiceNow modules to ensure high-quality deliverables.
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Key Responsibilities:
Develop and execute comprehensive test strategies and plans for ServiceNow platform releases and customizations.
Perform functional, regression, integration, and user acceptance testing (UAT) for ServiceNow applications and modules.
Utilize ServiceNow Automated Test Framework (ATF) to create, manage, and execute automated test cases.
Identify, log, and track defects in collaboration with developers and stakeholders to ensure timely resolution.
Validate workflows, configurations, and integrations within ServiceNow to ensure compliance with requirements.
Maintain and optimize test scripts to ensure relevance across ServiceNow version upgrades.
Collaborate with development and product teams to understand business requirements and technical specifications.
Ensure data integrity and functionality across ServiceNow modules, including ITSM, ITAM, ITOM, or other relevant areas.
Provide detailed testing documentation, including test cases, test scripts, and test results.
Participate in release planning and post-deployment testing activities.
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Qualifications & Skills:
Experience:
o 6-7 years of experience in software quality assurance and testing.
o Minimum 6 years of experience testing within the ServiceNow platform, including hands-on experience with ATF.
Technical Skills:
o Proficiency in using ServiceNow s Automated Test Framework (ATF) for test automation.
o Experience with ServiceNow modules such as ITSM, ITAM, ITOM, or HRSD.
o Strong understanding of testing methodologies, tools, and best practices.
o Familiarity with scripting languages like JavaScript (preferred for ATF and custom scripts).
o Experience with API testing using tools like Postman or similar tools.
Certifications (Preferred):
o ServiceNow Certified System Administrator (CSA)
o ServiceNow Certified Implementation Specialist (CIS)
Soft Skills:
o Excellent problem-solving and analytical skills.
o Strong attention to detail and a commitment to delivering high-quality solutions.
o Effective communication and collaboration skills to work with cross-functional teams.

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations /L3 level support and doing incident & problem management
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.