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Associate

Cognizant

14 - 16 years

Bengaluru

Posted: 1/21/2025

Job Description



Job Summary

We are seeking a highly skilled Technical Lead with 12 to 14 years of experience in Service Desk App Support. The ideal candidate will be responsible for overseeing the technical aspects of our service desk operations ensuring seamless support and maintenance of applications. This hybrid role requires strong technical expertise and excellent problem-solving skills to enhance our service delivery.


Responsibilities

  • Oversee the technical operations of the service desk to ensure efficient application support.
  • Provide expert guidance and troubleshooting for complex technical issues related to applications.
  • Collaborate with cross-functional teams to enhance service delivery and resolve technical challenges.
  • Ensure timely resolution of service desk tickets and maintain high levels of customer satisfaction.
  • Develop and implement best practices for application support and maintenance.
  • Monitor system performance and proactively address potential issues to minimize downtime.
  • Lead the development and execution of technical support strategies to improve service desk efficiency.
  • Conduct regular reviews of service desk processes and recommend improvements.
  • Train and mentor junior team members to enhance their technical skills and knowledge.
  • Maintain up-to-date documentation of technical procedures and support processes.
  • Coordinate with vendors and third-party service providers to ensure seamless integration and support.
  • Analyze service desk metrics and generate reports to track performance and identify areas for improvement.
  • Stay updated with the latest industry trends and technologies to continuously improve service desk operations.

    • Qualifications

  • Possess a strong background in Service Desk App Support with 12 to 14 years of experience.
  • Demonstrate excellent problem-solving and troubleshooting skills.
  • Exhibit strong communication and collaboration abilities.
  • Show proficiency in monitoring and maintaining system performance.
  • Have experience in developing and implementing technical support strategies.
  • Display the ability to train and mentor junior team members.
  • Maintain up-to-date knowledge of industry trends and technologies.

    • Certifications Required

  • ITIL Certification Microsoft Certified: Azure Fundamentals

    • About Company

    Cognizant is a global leader in technology and consulting services, helping businesses transform their operations through digital solutions. Specializing in IT services, including software development, business process outsourcing, and consulting, Cognizant supports clients across industries such as healthcare, financial services, manufacturing, and retail. With a focus on innovation, Cognizant assists organizations in modernizing their technology, improving operational efficiency, and enhancing customer experiences. Headquartered in the U.S., it is consistently ranked among the most admired companies in the world and is a member of the NASDAQ-100.

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