Associate (Client Success & Operations)

About UniHawk:

UniHawk is a leading global education consulting firm shaping pathways for high-achieving students seeking transformative academic and career journeys. Our mission is to deliver trusted guidance, strategic insight, and personalized support to every student and family we serve.

Role Overview:

As an Associate (Client Success & Operations), you will play a pivotal role at the intersection of client engagement, business growth, and operational excellence. This position demands a dynamic professional who combines empathy with precision, strong communication with disciplined follow-through, and a consultative mindset with an execution-driven approach.

Key Responsibilities

Pre-Sales & Customer Success

• Engage with prospective clients through calls, emails, and digital channels to understand needs and share UniHawks value proposition.
• Qualify leads, nurture relationships, and manage the pipeline from inquiry to consultation booking.
• Deliver exceptional first impressions to clients through proactive communication and service excellence.

Sales Operations & Business Coordination

• Drive coordination between advisors, counselors, and management for seamless conversion and case progression.
• Manage package creation, documentation, invoicing, and CRM updates with precision and speed.
• Track follow-ups, meetings, and conversion analytics to support leadership reporting.
• Act as a cross-functional link to streamline internal workflows and optimize sales processes.

Delivery Operations & Counseling Support

• Provide operational support to the counseling and delivery teams for student progress tracking and document management.
• Oversee service timelines, scheduling, and feedback loops to ensure consistent client satisfaction.
• Assist in onboarding new clients, guiding them through the program journey, and maintaining continuous engagement.

Key Requirements

• Bachelors degree from a reputed institution; background in business, communications, or education preferred.
• candidate has to be from the education background.
• Strong interpersonal and presentation skills, with excellent English proficiency.
• Ability to manage multiple tasks with accuracy, accountability, and attention to detail.
• Proficiency in CRM tools, spreadsheets, and client communication platforms.
• Self-driven, process-oriented, and comfortable working in a fast-paced environment.