Associate

Customer Calls: Youll engage with customers over the phone to guide them through the KYC requirements and provide clarity on the information and documents they need to complete the process.

Case Management: While interacting with the customer youll validate submitted documentation, perform ID checks using prescribed systems, and ensure each case complies with defined policy and procedural standards. If documentation is incomplete or incorrect if received via email - youll follow up with empathy and precision to help the customer and maintain data accuracy.

Collaborate & Prioritize: Youll collaborate with teams to resolve exceptions and ensure cases move swiftly through the workflow. Youll prioritize your workload based on task assignment and prioritization set by your Team Leaders.

KPI & Quality Focus: Youll be accountable for meeting defined performance indicators balancing compliance, turnaround times, and a positive, customer-centric experience.

Effective Communication: You convey information clearly, confidently, and professionally across both written and verbal channels.

Customer Service Experience: You have experience managing daily customer interactions via voice and email, particularly in identity verification (ID&V) and KYC processes for retail and commercial clients. You're

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.