Associate Analyst

Job Description

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs

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Area: Mortgage Application Processing

Role: Associate Analyst

Band: AA

Required Experience: 0-2 Years of overall experience, 

 

Essential Hiring Skills:

• Good understanding of the UK mortgage market with experience of handling mortgage applications

• Experience in the validation of customer data and documentation with history of correctly

identifying AML, CDD and fraud concerns

• Experience of working within a high paced environment, managing high volumes with prioritisation

skills ensuring KPIs and SLAs are adhered to

• Ability to work collaboratively with the onshore teams through effective communication skills

• Strong attention to detail, utilising your knowledge and support tools to progress mortgage

applications correctly

• Strong verbal and written communication skills to ensure a smooth experience for Brokers and

customers

• Have a proactive and professional approach to drive a right first-time outcome for the customer

• Ability to support and develop team colleagues by training and collaboration across the team

• Compliance with monthly quality checks ensuring accuracy on cases worked

• Understanding of UK legislation

• Very strong interpretation and articulation skills

• Excellent Keyboard skills and should be familiar with working on a laptop

• Strong typing skills with a minimum of 45 words per minute

• 100% shift adherence and demonstrate flexibility to work in shifts

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Deliver

No	Performance Parameter	Measure
1	Process	No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2	Self- Management	Productivity, efficiency, absenteeism, Training Hours, No of technical training completed