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Associate Analyst, Service Operations

News Corp

5 - 10 years

Bengaluru

Posted: 23/09/2025

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Job Description

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.  EEO/AA/M/F/Disabled/Vets

Job Description :

Work in rotational shifts to provide 24/7 monitoring of the IT infrastructure.
Monitor the IT Infrastructure with various monitoring tools for example (BMC Truesight, AWS Cloudwatch, Newrelic, Cacti, Splunk etc.).
Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact by creating tickets against them in the ITSM tool
Execute SOPs for quick resolution to incidents
Good communication and analytical skills
Escalation & Notification to the relevant teams & stakeholders to ensure SLA compliance & minimal impact to end customer (s).
Strict adherence to the specified response & resolution timelines mentioned in SLA. (Resolution includes where level 1 troubleshooting is in DC OPS scope.
Act as a trigger for the critical incident management process by involving the technical & incident management team. (1.) Ensure adherence to the published compliance frame work.
To prepare business requirement documents for automation/enhancement of the Process(es), lead pilot and testing efforts of a process rollout including preparation of training material and ensure that customer queries on a new process are responded to.  
 

This job is posted with NTS Technology Services Pvt. Ltd.

Job Category:

About Company

News Corp is a global, diversified media and information services company focused on creating and distributing authoritative and engaging content to consumers throughout the world. The company comprises businesses across a range of media, including: news and information services, book publishing, digital real estate services, cable network programming in Australia, and pay-tv distribution in Australia. _x000d_ _x000d_ Headquartered in New York, the activities of News Corp are conducted primarily in the United States, Australia, and the United Kingdom.

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